As a patient in the dialysis unit, you have the right to:
Receive respect and dignity based on his or her needs, psychological status and coping ability.
Be given information in a way that is understandable.
Personal privacy and confidentiality.
Privacy and confidentiality of medical records.
Be informed, participate in, refuse, or discontinue all aspects of dialysis care.
Establish or refuse an Advance Directive and be advised of the facility policy regarding Advance Directive.
Be informed about all ESRD treatment modalities: hemodialysis, peritoneal dialysis, and transplant.
Receive a treatment schedule change to accommodate a work schedule.
Be informed about all services available in the dialysis facility and the cost of services not covered by Medicare.
Receive services as ordered in the Patient Plan of Care.
Be informed of rules regarding conduct, behavior and responsibilities.
Be informed about the facilities' complaint process.
Be informed about external complaint processes: ESRD Network and State Survey Agency.
File a complaint of any type without reprisal or denial of services.
Be informed that any type of complaint can be filed anonymously or through a third party representative of the patient's choosing.
As a patient in the dialysis unit, you have the responsibility to:
Treat fellow patients and staff as you would like to be treated—with respect.
Follow the rules of the dialysis unit.
Tell your healthcare team if you don’t understand your medical condition or treatment plan.
Be on time for your treatments or visits with your doctor.
Tell the staff at the center if you know that you’re going to be late or miss a treatment or visit with your doctor.
Inform your doctor, social worker, etc. about your medical history.
Tell your healthcare team if you refuse any treatment or medicine that your doctor has ordered for you.
Tell your health care team if you have medical problems, are going to the dentist, are being treated by another doctor, or have recently been to the hospital.
Pay your bills on time. If this is difficult you can inquire about a payment plan.
Get to and from the center for your treatments. You can talk with your social worker if you need help doing this. Medicare does not pay for routine transportation.
Indicate your refusal of an advance directive in writing.
Learn what an emergency is and what actions must be taken in emergency situations.
If referred for transplant, you have the responsibility to:
Take the necessary steps prior to receiving a transplant to aid your body in accepting the transplant.
Inform your doctor, transplant coordinator, transplant social worker, etc. about your medical history.