Network Patient Services staff members are available to provide technical assistance and to assist you in meeting your patients' needs when it comes to Patient Engagement and person centered care, communication issues, depression screening, interpreting ICH-CAHPS results, dialysis travel, access to care, complaints and grievances and MORE!

Patient Access to Care:

Access to Care, Involuntary Discharge or Transfer

Bed Bugs

Paying for Dialysis

Grievance Policy

Patient Satisfaction:

Understanding ICH-CAHPS
Work, School, and ESRD (Vocational Rehabilitation)

Improving Communication Skills:


Patient Engagement:

New ESRD Patient Orientation Packet (NEPOP)

Peer Mentoring
Patient Advisory Committee (PAC)
Patient Subject Matter Experts (SMEs)

Network Projects:

Increase ICH CAHPS Scores (Patient Survey)
Reduce Grievances



Hand Dialing Phone

Patient Services Department

Melissa Arrington, MSW
Patient Services Director