In-Center Hemodialysis (ICH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey

Comparable data from the patient’s perspective that will allow objective and meaningful comparisons between facilities on domains that are important to consumers.

Enhance public accountability in healthcare by increasing the transparency of the quality of care provided in return for public investment

The Balanced Budget Act of 1997 (Section 4558(b)) required that the Centers for Medicare & Medicaid Services (CMS) develop and implement a method to measure and report the quality of renal dialysis services provided under the Medicare Program. Although CMS has been reporting comparative clinical information at the dialysis facility level since 2001 on its Dialysis Facility Compare (DFC) website, a major gap in the information currently available is the quality of in-center hemodialysis care from end stage renal disease (ESRD) patients’ perspective.

In 2004, CMS partnered with Agency for Healthcare Research and Quality (AHRQ) to develop a Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for ESRD patients who receive in-center hemodialysis from dialysis facilities. AHRQ and CMS developed and tested the In-Center Hemodialysis (ICH) CAHPS Survey in 2005. The ICH CAHPS Survey is designed to measure the experiences of people receiving in-center hemodialysis care from Medicare-certified dialysis facilities. The ICH CAHPS Survey measures were endorsed by the National Quality Forum (NQF) in 2007.

For more information on the ICH-CAHPS process and vendors who provide the survey, please see the ICH-CAHPS Website

For information on the Network's ICH-CAHPS QIA please see this webpage

Tools and Resources

Network Resources

Interactive Posters have been created as a platform to help promote better communication between facility staff and patients by understanding more about the perspective of each other.

ICH CAHPS “What Matters” Implementation Guide

NW6 Patient Interactive "What Matters to You?" Poster
NW6 Professional Interactive "What Would You Say?" Poster

Project Webinars

May 10, 2017 ICH CAHPS QIA Kickoff  Slides

July, 18, 2017 QIA Interventions Part II  Slides

Other Resources

Institute for Healthcare Improvement What Matters Video

IHI's What Matters webpage

In-Center Hemodialysis CAHPS Survey:

Patient and doctors