Winter Storms
Ice and Freezing Rain

Emergency Preparedness Checklist

Be Prepared. Be Safe.
Are YOU Ready?

Satellite View of a Hurricane

Floods and Road Closures

In an Emergency, the Network is required by the Centers for Medicare & Medicaid Services to:

• Work with Federal, State and local government agencies as needed to assist with
patient safety and ensure dialysis facilities are prioritized to be open,
• Assist with, track and report patient access to treatment, and
• Report and publish the status of facility operations during emergency events

Link to Emergency Updates webpage

Listed below are links to resources and organizations to help facility staff, patients, care partners and family members prepare for emergencies.

Kidney Emergency Response Coalition (KCER) – available 24/7 1-866-901-3773
KCER Website
Safety Alerts and Recalls

Other Resources:
SAMHSA-Disaster Distress helpline 1-800-985-5990
RX Open- to find open pharmacies
American Kidney Fund- providing emergency financial grants 1-800-795-3226

Emergency Preparedness for Patients

Preparing for Emergencies: A Guide for People on Dialysis - English (2017), Spanish (2007)

General Patient Preparedness Tip Sheet   PDF

Winter Preparedness Information Sheet for Patients PDF


Video: Emergency Preparedness for Dialysis Patients
This eight minute video has tips and information to make sure that you are prepared for an emergency. (Or watch in Русский (Russian), Créole Haïtien (Haitian Creole), Español (Spanish), 한국어 (Korean), 中文 (Standard Chinese)

Network Emergency Coordinators:

Shannon Wright
Executive Director
(919) 463-4512
Toll-Free Patient Line: (800) 524-7139

Michelle Lewis
Quality Improvement Data Coordinator

Emergency Hotlines:

Kidney Emergency Response Coalition (KCER) – available 24/7 1-866-901-3773

Dialysis Providers:
DaVita Emergency Hotline: 1-800-400-8331 or email
DCI Emergency Hotline: 1-866-424-1990
Fresenius Emergency Hotline: 1-800-626-1297
U.S. Renal Care: 1-866-671-8772
American Renal Associates: 1-888-880-6867